We take care to ensure customer satisfaction throughout the ID experience. We also strive to reduce the impact of shipping and packaging for returns, so our team will work with you to ensure you are satisfied with the resolution.
All returns and exchanges are facilitated by our Customer Service specialists (via email at order@idbrand.es) who are happy to help coordinate returning or exchanging from any country.
Most US, UK and EU customers will qualify for free returns and exchanges, though some exclusions may apply depending on country of return.
All returns and exchanges must be initiated within 30 days of receipt of the product. Products may be returned if they are unworn, unwashed and in their original condition. Gift cards may not be returned.
To initiate a return or exchange, please provide the information below, and one of our specialists will email you to coordinate next steps.
Name:
Contact e-mail:
Order Number:
Date of Order:
Please e-mail this information to order@idbrand.es
We will process all requests for returns and exchanges within three business days; if you have an urgent matter or need further assistance, please contact us here and mark your inquiry as "urgent."
